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                      Gulf Winds Federal Credit Union Phone: (850) 479.9601 Toll Free (800) 650.6328 Branches & Hours |
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Frequently Asked Internet Banking Questions Q: What is Internet Banking? A: Internet Banking is a tool that allows you to use a personal computer with an Internet connection to conduct your banking online. Q: What can I do with Internet Banking? A: You can view account balances and transaction history, transfer money, and much more. Q: Is any of my personal information stored in the Internet Banking product? A: Yes, the Internet Banking product stores your User ID, password and user preferences. Q: How current is my banking information? A: Your account information is updated every business day with new transactions that were posted to your account the previous business day. Q: What accounts will I be able to access through Internet Banking? A:You can access your checking, savings, investment and loan accounts from the Internet banking service. Our Internet Banking Product is intended to give you as much access, security, and versatility as possible. Q: When can I use Internet Banking services? A: With Internet Banking, you have access to your account information 24 hours a day, 7 days a week! Q: How long can I be inactive before being logged out of the Internet Banking product? A: The inactivity time out default is set for 5 minutes. Q: What is required to use the Internet Banking service? A: All you need to use Internet Banking is a secure browser, such as Microsoft Internet Explorer® or Netscape Navigator®. You can use any computer that has Internet access. Q: Can I create my own password that is easy for me to remember? A: Yes, after you use your Phone Anytime Teller password to log-in for the first time, you can go to User Options and change your password. But, be advised you will also change your PAT password if you change GWFCU Online access. Q: What happens if I forget or lose my password? A: Just call member services and we will take you through the steps needed to get back into the system immediately! |
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